Orders
How far in advance should I order?
We recommend placing your order as far in advance as possible. We require at least 48 hours notice however we have been known to squeeze plenty of last minute orders in, don’t hesitate to reach out for last minute bookings.
I need to cancel my order or event
We get it – things happen! Please note that all order cancellations must be requested at least 72 hours prior to the scheduled time. Cancellations made with less than 72 hours notice are non-refundable in order to compensate for the time and value invested in preparing materials. We appreciate your understanding and cooperation with our policies, as they enable us to continue pursuing the work we are passionate about.
Deposits for catering events, nutrition seminars, lunch and learns, and workshops are non-refundable.
Delivery
Can I pick up my order?
- At this time we only offer delivery in the Houston area for orders.
What is the delivery fee?
- Delivery fee is based on your delivery location and is calculated at checkout.
When do you deliver?
- Orders are delivered during the scheduled delivery window time selected at checkout. You will receive a notification to the contact method you provided at checkout.
Delivery Protocols
Since our food is made fresh daily and requires refrigeration, someone must be available to receive the order at the scheduled time. All orders are hand-delivered according to the delivery date and time selected at checkout, to the address provided during the ordering process.
Please note: our products are perishable and cannot be returned once delivered. After drop-off, the order becomes the client’s responsibility. By placing an order for delivery, the client acknowledges and agrees to these terms.
Product
What is the difference between a grazing table and a charcuterie board?
Boards are fully prepared and delivered ready to enjoy. Each board is presented on a disposable board and carefully sealed for safe transport.
Serving instructions: Remove the wrapping and allow the board to sit at room temperature for about 30 minutes before serving. No additional setup or styling is required—just open and enjoy!
Grazing Tables are set up on-site and styled directly on the chosen table or surface. Our packages include elevated touches such as marble platters, wooden risers, wine crates, floral accents, and greenery. Setup generally takes 1–2 hours, depending on the complexity of the arrangement.
Can you accommodate food allergies or dietary restrictions?
We are happy to accommodate dietary preferences and restrictions such as vegetarian, gluten-free, nut-free, dairy-free, and pork-free options upon request. Please note, however, that our kitchen processes gluten, nuts, dairy, shellfish, soy, eggs, and other common allergens. While we take every precaution to avoid cross-contamination, we cannot guarantee an allergen-free environment, and shared serving utensils or guest interaction at events may also result in unintentional cross-contact.
Allergies or restrictions should be noted at checkout or communicated during the booking process so we can plan accordingly. While we will make every effort to accommodate requests, substitutions are not guaranteed, and it remains the responsibility of the client or event organizer to inform us of any specific dietary requirements among guests.
Food Safety & Hygiene Policies
We adhere strictly to all local health regulations and food safety guidelines. All food will be stored at the appropriate temperatures and prepared in a certified kitchen. Our staff is trained in proper hygiene practices, including regular hand washing, wearing gloves when handling food, and maintaining a clean work environment. Any food allergies or dietary restrictions must be communicated when placing your order online to ensure proper accommodations.
When is the final payment due?
All invoices are due 5 days prior to your event, starting in 2025 a 5% late fee will be added on to any late payments.
Do we need to empty out and clean out the serving trays and platters that are used for events?
Yes, please. We kindly ask that any leftover food be disposed of and removed from the serving trays, platters, and chafing dishes after your event. A quick rinse is perfectly fine our team will handle the final deep cleaning once everything is returned to our location.
Thank you so much for your help and cooperation!
What is your form of payment method?
Our payment process is simple and secure. Once your event details and selected items are finalized, we will generate a detailed invoice and send you a payment link. Payments can be processed online using a credit or debit card for your convenience.
Please let me know if you have any questions ,we’re happy to assist!
